COVID-19 UPDATE:   Click here for more info!


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We have received your service ticket information!

During normal business hours someone from our Customer Care Center will be getting back with you shortly.

Otherwise, we will contact you on the next business day.

In the meantime, here’s what you can expect…

You'll Receive A Phone Call From Us

During normal business hours or within 24-hours (if this is after hours), expect to receive a phone call from a caller ID that is similar to the one on this website.

We use an automated system to match you with one of our available Customer Care Center representatives.

We'll Ask You Some Questions

We may need to ask you some additional questions so we can locate your account.

Then we’ll ask more about your service issue so that we can properly help you.

We'll Schedule a Service Call if Needed

If your call is simply in regards to an update about the status of a project or service issue, then we’ll do our best to get this information to you on our first call. If not, we may have to call you back to give you the update.

If your call requires us setting up a service call, we’ll do just that and communicate the date and time scheduled after coordinating with all involved parties.

COVID-19 Update:

We always put the safety and care of our customers first, so we are adapting to this rapidly evolving situation, implementing safety measures, and taking care of each other, our partners and our customers. We have implemented steps in an effort to protect our employees, our customers and the people who work, play and live in the areas where we provide services.

Check Out This Brief Message From Our Founder

Jim Felton, founder and CEO of Southern Industries

“I’m here today to personally guarantee you the very finest in quality materials, the best in craftsmanship and the very best in old-fashioned service.”

Our Values

IntegrityDo the right thing, even while no one is looking.

Respect: Treat everyone with respect and dignity.

CaringGenuinely care for others.

ExcellenceStrive to be the best in all that we do.

SuccessDiligently protect the well-being of our company, employees and customers.

Click here to find out more about our company

Talk to a Specialist

Speak directly to one of our home improvement
specialists by calling

(423) 888-0011

Contact Customer Care

Contact Us

In a hurry or is it after hours? Want to book a FREE consultation?


Click here for our “Quick Response Form.”

Financing Options

Find out about our financing options and how our in-house financing team can help you with your home improvement needs.

Click here to find out more about your financing options.

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